Top 10 RMM Software

In today’s digital world, businesses rely heavily on their IT infrastructure. From employee computers and servers to network devices and cloud applications, keeping everything running smoothly is crucial. This is where Remote Monitoring and Management (RMM) software comes in. RMM tools are like virtual IT assistants, helping Managed Service Providers (MSPs) and internal IT teams efficiently monitor, manage, and maintain IT systems for their clients or organization.

Top 10 RMM Software

Here’s a breakdown of what RMM software can do:

  • Remote Monitoring: RMM software keeps a watchful eye on your IT systems 24/7, identifying potential issues before they snowball into major problems. This can include monitoring system health, disk space, CPU usage, software updates, and security threats.
  • Patch Management: RMM software automates the process of downloading and installing critical software updates and security patches, ensuring your systems are always protected against the latest vulnerabilities.
  • Alert Management: Instead of constantly checking individual systems, RMM software sends you alerts when something needs attention. This allows you to prioritize issues and respond to problems quickly.
  • Remote Access: RMM software often includes built-in remote access capabilities, allowing you to troubleshoot issues and fix problems directly from your computer, without needing to physically visit the client site.
  • Ticketing and Reporting: Many RMM solutions offer integrated ticketing systems for logging and tracking IT support requests. They can also generate reports that provide valuable insights into your IT environment’s overall health and performance.

Now that you understand the benefits of RMM software, let’s explore the top 10 contenders in the market for 2024:

1. NinjaOne (formerly NinjaRMM)

NinjaOne is a popular cloud-based RMM solution with a user-friendly interface and a comprehensive feature set. It offers robust device management, patch management, automation capabilities, and a built-in ticketing system. NinjaOne is known for its excellent customer support and a thriving user community. For more information, visit the official NinjaOne website: https://www.ninjaone.com/

2. ManageEngine Endpoint Central

ManageEngine, a division of Zoho Corporation, offers Endpoint Central, a comprehensive RMM solution with features like patch management, remote control, antivirus integration, and mobile device management. Endpoint Central integrates seamlessly with other ManageEngine products, making it a good choice for organizations already invested in the ManageEngine ecosystem. You can find more details on the official ManageEngine website: https://www.manageengine.com/products/desktop-central/

3. Atera

Atera is a cloud-based, all-in-one RMM platform designed for ease of use and affordability. It offers a comprehensive set of features, including remote monitoring, patch management, remote desktop access, and built-in professional service automation (PSA) tools. Atera is a good option for MSPs and IT departments looking for a user-friendly and cost-effective solution. Learn more on the Atera website: https://www.atera.com/

4. GoTo Resolve (formerly GoToAssist)

GoTo Resolve is a unified RMM solution specifically designed for small and medium-sized businesses (SMBs). It offers core RMM functionalities like remote monitoring, patch management, and remote access, along with features tailored for SMBs, such as remote onboarding and simplified billing. Get details on the GoTo Resolve website: https://www.logmein.com/newsroom/press-release/2022/goto-resolve-expands-functionality-to-further-enhance-all-in-one-it-management-and-support-solution-for-smbs

5. Action1

Action1 is a powerful RMM solution known for its scalability and advanced automation capabilities. It offers a wide range of features, including network monitoring, application management, scripting tools, and reporting. Action1 is a good choice for larger MSPs and IT departments looking for a feature-rich solution to manage complex IT environments. More information can be found on the Action1 website: https://www.action1.com/

6. Datto RMM

Datto RMM is a cloud-based RMM solution from Datto, a well-known provider of IT backup and disaster recovery solutions. Datto RMM offers comprehensive features like remote monitoring, patch management, remote control, and integration with other Datto products. It’s a solid option for MSPs who already use Datto products for backup and disaster recovery. Full details are available on the Datto website: https://www.datto.com/

7. Ivanti Neurons for Unified Endpoint Management

Ivanti Neurons is a comprehensive unified endpoint management (UEM) solution that includes RMM capabilities alongside features for mobile device management (MDM) and endpoint security management (ESM). Ivanti Neurons is a good choice for organizations that need a holistic solution for managing all their endpoints. Learn morerefresh

8. N-able N-central and N-sight RMM

N-able offers two RMM solutions: N-central and N-sight RMM. N-central is a comprehensive, on-premises RMM platform with advanced features like network mapping, configuration management, and robust reporting. N-sight RMM is a cloud-based solution with a focus on simplicity and affordability. It’s a good option for smaller MSPs and IT departments looking for a user-friendly cloud-based RMM tool. Find out more on the N-able website: https://www.n-able.com/

9. SyncroMSP

SyncroMSP is a comprehensive IT management platform that combines RMM, remote desktop access (RDA), and professional service automation (PSA) functionalities into a single platform. This makes it a good option for MSPs looking for an all-in-one solution to manage their entire IT service delivery process. Explore SyncroMSP on their website: https://www.syncromsp.com/

10. SolarWinds RMM

SolarWinds RMM is a cloud-based RMM solution from SolarWinds, a well-known provider of IT management software. SolarWinds RMM offers standard features like remote monitoring, patch management, and remote control, along with network mapping and application whitelisting capabilities. It’s a good option for IT departments and MSPs familiar with the SolarWinds brand and product suite. See details on the SolarWinds website: https://www.solarwinds.com/solutions/remote-monitoring-solutions

Choosing the Right RMM Software for You

With so many RMM solutions available, choosing the right one for your needs can be overwhelming. Here are some key factors to consider:

  • Your IT Environment: Consider the size and complexity of your IT environment. Do you need a basic RMM solution for a handful of devices, or a feature-rich platform for managing a large and complex network?
  • Scalability: If you plan on growing your business, choose an RMM solution that can scale with your needs.
  • Budget: RMM solutions range in price depending on features and the number of devices you need to manage. Determine your budget and choose a solution that fits your financial constraints.
  • Ease of Use: Consider the user-friendliness of the RMM software. How easy is it to learn and use?
  • Integrations: Does the RMM software integrate with other tools you use, such as PSA tools or ticketing systems?
  • Free Trials and Demos: Most RMM vendors offer free trials or demos. Take advantage of these to test-drive the software and see if it’s a good fit for your needs.

Beyond the Top 10: Rising Stars and Niche Players

The RMM software landscape is constantly evolving, with new players emerging and established vendors adding innovative features. Here are a few additional solutions to keep on your radar:

  • Auvik: This cloud-based network management platform focuses on network health and offers strong network mapping and visualization capabilities. It’s a good option for IT teams that prioritize network monitoring and troubleshooting. Learn more about Auvik on their website: https://www.auvik.com/
  • Pulseway: This mobile-first RMM solution allows you to monitor and manage IT systems from your smartphone or tablet. It’s a good choice for MSPs and IT departments that need remote access capabilities for on-the-go management. Explore Pulseway on their website: https://www.pulseway.com/downloads
  • Site24x7: This cloud-based IT monitoring platform offers RMM functionalities alongside features for application performance monitoring (APM) and website monitoring. It’s a good option for organizations that need a comprehensive solution for monitoring their entire IT infrastructure. See details on the Site24x7 website: https://www.site24x7.com/

Additional Considerations When Choosing an RMM Solution

  • Security: Make sure the RMM solution you choose has robust security features to protect your data and devices from unauthorized access.
  • Customer Support: Reliable and responsive customer support is crucial for any software solution. Evaluate the vendor’s customer support offerings before making a decision.
  • Vendor Reputation: Research the RMM vendor’s reputation in the industry. Look for customer reviews and testimonials to get a sense of their reliability and track record.

The Future of RMM Software

The RMM software market is expected to continue its growth trajectory in the coming years. Here are some trends to watch out for:

  • Artificial Intelligence (AI) and Machine Learning (ML): Expect to see RMM solutions incorporating AI and ML capabilities to automate tasks, predict potential issues, and provide more intelligent insights.
  • Enhanced Security Features: With the ever-increasing threat landscape, RMM solutions will offer more sophisticated security features to protect against cyberattacks.
  • Integration with Other Tools: RMM solutions will continue to integrate with other IT management tools to provide a more unified and streamlined experience for IT professionals.

Conclusion

By implementing a robust RMM solution, you can gain valuable insights into your IT environment, automate routine tasks, and proactively address potential issues before they become major problems. This can lead to improved IT service delivery, increased productivity, and reduced downtime for your business. Carefully consider your needs and explore the top RMM software options listed above to find the perfect solution to keep your IT house in order.